Returns & Exchanges

Yes. You can return any unworn, unwashed abaya within 14 days of delivery, provided the original tags and packaging are intact. We recommend trying the piece on over clean clothing to keep it in returnable condition.

We do not process direct exchanges. Instead, return the original piece for a full refund and place a new order for the size or length you need. This is the fastest way to secure the correct fit.

Return postage is paid by the customer unless the item arrived faulty, damaged or incorrect. In those cases, we cover the return cost in full and prioritise a replacement or refund.

Refunds are processed within 5 working days of us receiving your return. Once processed, the funds usually appear in your account within 1–3 working days, depending on your payment provider.

Sale items can be returned within 14 days unless clearly marked as Final Sale on the product page.

If we send the wrong item by mistake, contact us within 7 days with photos and your order number. We will arrange a free return and send the correct piece at no extra cost.

Premium quality checks are carried out before every order leaves us. If your abaya arrives with a fault, email us within 7 days with clear photos and we'll resolve it with a replacement or full refund, including return postage.